Frequently Asked Questions
Clear answers about digital files, downloads, printing, orders, and licenses.
Digital files & downloads
How do I receive my digital files?
Your Shopify email confirms the order. Your secure download links arrive separately in a Fileflare delivery email shortly after payment. If it is not visible within a few minutes, check spam or promotions, then contact support with your order number.
Why can’t I open the download?
Many products arrive as ZIP archives. Save the file to your device, extract the archive, and then import the included STL files into your slicer.
Printing & files
Which software do I need?
Use compatible slicing software to prepare STL files for your printer. Check the product page and included notes for scale, supported versions, and product-specific recommendations.
What should I include in a technical support request?
Include the product name, affected file, printer, slicer and version, settings, and a clear description or image of the problem.
Licensing
Can I share or resell the digital files?
No. Digital source files may not be shared, redistributed, uploaded, sublicensed, or resold. Commercial rights apply only when they are explicitly included with the product or purchased separately.
Where can I review commercial rights?
Visit the Commercial License page for the available license paths, permitted uses, restrictions, and the current license document.
Orders & refunds
What is the refund policy?
Digital STL files and downloads are generally non-refundable after delivery. Master of Realms Personal and Commercial License purchases have a 15-day refund window. Review the complete Refund Policy for exceptions and details.
What if I accidentally purchase the same product twice?
Contact support with both order numbers so the duplicate purchase can be reviewed.